Knowledge workers are becoming increasingly frustrated trying to find information, which is negatively impacting their performance.
Hybrid work is here to stay
A hot anticipated trend for 2022 is the shift from traditional “brick & mortar” workplaces to distributed enterprises. This trend was brought on by the rise in remote and hybrid-working organizational models resulting in a geographically dispersed workforce. Gartner expects that by 2023, 75% of organizations embracing the benefits of a distributed enterprise will realize revenue growth 25% faster than competitors.
With distributed workforces, access to information becomes more critical, requiring changes to the way we share and access information. Content of all types is being created at an accelerated rate by different people, in different locations, and stored in different places within the digital workplace. Finding the correct information in a timely manner now requires more advanced methods for searching our digital assets.
Every department uses a different system
Compiling information from multiple departments often requires searching in different systems with different search capabilities. The sales team uses Salesforce, customer support uses Zendesk, the software development team uses Jira, and the accounting team uses NetSuite. Gaining access to and becoming an expert in each system is a poor use of employee time. Enterprise search solves this problem by consolidating information across systems with a single search interface while providing and enforcing appropriate security access levels for sensitive company data.
Each person wants a personally relevant answer
A document becomes outdated the moment it is published. Gaining access to timely and accurate information is challenging. An employee is more interested in this year’s paid holidays than last year’s. When reviewing financials, an analyst wants to see year-over-year changes, but sales managers however, will likely want current numbers rather than historical. Intelligent search takes context into consideration to return the most relevant information.
Every organization has an expert
How do you find the person in your organization who holds the information you need? Remote workers often take a meandering route while trying to discover who they should ask. Waiting for responses over email or chat is a waste of time. What happens when the expert is out of the office?
Intelligent enterprise search offers the ability to identify relevant subject matter experts. Once identified, the system can route queries to these experts automatically and use the responses to improve future search results.
Enterprise search to the rescue
“Intelligent enterprise search is the future to remote employee empowerment.”
The distributed organization is changing the way we work. Empower your workforce with intelligent enterprise search which puts accurate and actionable information in the hands of employees when they need it. The benefits of smart enterprise search capability include centralization, contextual relevance, and identification of subject matter experts. Centralized search provides access to information no matter who created it or what system it lives in. Contextual search returns the most relevant information that is more persona-based. Intelligent search identifies subject matter experts to fill knowledge gaps. Effective searching from any location will delight your workers and allow your distributed workforce to focus on adding value to the business rather than searching for answers.